From The Top

Helen K., Project Manager for a Non-Profit, first started looking for an exceptional IT company when their current IT company was not providing the value and service that was expected.  Helen explains, “We lost so much time each day with networks issues.  It was time for a change.”  What Helen didn’t know yet is Frogworks offers more than just computer support – Frogworks also shines in dealing with other vendors that provide support to our clients.

The Problem

Our office staff needed a central technological place to share all areas of the fabrication process; from estimating, to design, to material requirements, to production and billing.  Shared Files on the Server was the initial answer.  However, The server often needed to be restarted for various technical reasons, which required all employees to exit the Shared files causing work interruptions across the entire staff hurting productivity.

The Problem

Right before Thanksgiving, the Construction Company was awarded a large contract that drastically changed the way they do business. Previously, nearly all of their employees reported and worked in their corporate office.  With this new contract however, nearly all of their employees are now scattered throughout the DC Metro Area.

Frogworks had been talking with the Construction Company about going to the Cloud but had never pulled the trigger because the timing wasn’t right.  We had been working just fine without everything (email, documents, etc.) being in the cloud.

The Problem

When I first met with Frogworks, about 20 years ago, I had a couple of computers, one for me, one for my paralegal and one for my secretary, with no network and no internet access.   I had a summer clerk who ‘knew about computers’ hook me up to this thing called the internet.  Unfortunately, while I was hooked up to the internet, we did not install any sort of firewall or protection.  Well needless to say, my computer got completely corrupted.  Then I contacted Frogworks.

The Problem

“I run a high-end salon owned and operated by my sister, Pamela R. I certainly have no interest in being a computer expert,” declares Leslie H., Manager.

As a motivated executive, her desire was to deliver great service to existing clients and research new service and product options for those clients. But computer networking, connectivity, and software issues were sucking valuable time out of her day. She was running herself ragged trying to keep things running! She even remembers several instances where she was forced to stay in the office after hours babysitting their former IT company.

Leslie explained it this way, “With our previous provider, there was one time where we were down for an entire week. Once we were finally back up, my staff had to enter data for the current week, plus the week we were down. It was ridiculous.”

The Problem

Headquartered out of state, the company began the search last spring for local boots on the ground to provide responsive IT support for their 14 properties in the Washington DC metro area.

David describes, “More than a year ago, our company had at our disposal a fulltime technician who was unable to keep up with the demands of the properties, and in some instances, the technician needed multiple visits to resolve issues. This put a burden on our company to provide satisfactory service to our sites.”

The Problem

Research Analysis & Engineering (RAE) had been in a centralized office since 2000, and most of their staff worked remotely. When they needed to access files at the home office, they relied upon a Virtual Private Network (VPN).

The time came to make the move to become a “virtual office.” The biggest question they had was how their employees in different locations would access the files they needed. Frogworks talked to RAE about the cloud.

Frogworks explained that not every client was a fit for the cloud, but their new situation was a prime example of how the cloud would give RAE EXACTLY what they needed.

“I appreciate Frogworks’ professionalism, and the thoroughness of the repairs. Their customer service is excellent and consistent, every step of the way!”

“I’ve known Alex for years. He provides amazing service to his customers.”

“Great customer service and very helpful in explaining what my problem was and providing options to resolve the issue.”

“Great people who put the customers’ needs first. These guys know what they are doing, and they do it well!”

“What I like most about Frogworks’ services is their fast response, efficiency, knowledge, and professionalism. We called late in the day, they were here in an hour and had us up and running within the hour, and they had never previously worked on our network. We now have someone to go to when have technology issues.”

“All I can say at this point is that Frogworks is an amazing business. Their service is fast and efficient. Their team is so helpful and friendly, and not intimidating to those of us who are IT challenged. Hiring Frogworks is the best decision I’ve made in a long time.”

“Frogworks has been a great business partner for us, whom we rely on quite a bit to ensure our computers systems are operating at peak capacity. As just about everything we do now is in one way, shape, or form on the cloud, online, or on our computers, we cannot afford to be down for a minute. Alex and his team are super responsive to our calls whenever we have an issue, no matter our small or big. They also monitor our computers to ensure all the proper updates and things are being applied properly and timely.”

“When I have problems, Frogworks always responds quickly. I would recommend them to anyone needing professional & friendly IT assistance. 5 stars!”

“Very pleased with the service. The entire Frogworks team is highly responsive, knowledgeable, and friendly. They solve problems quickly and make appropriate suggestions to improve efficiency and security. Highly recommend!”

“I had a need for IT service and Frogworks took care of me immediately. I am extremely happy, will use them again in the future and would refer to anyone!”

“I have always received good service from Frogworks. Their staff is attentive and friendly.”

“Frogworks is very responsive and has been able to solve all of technical problems that I have encountered. I highly recommend them!”

“I’ve been working with Frogworks since 2005. They are always professional and respond very quickly to our problems. Their willingness to help (no matter how small our problem) tells us that we are important to them; and that’s a great feeling! Best of all, they’ve made all of our systems, including backups and firewalls, run without a hitch.”

“Since hiring Frogworks, our computers run so much faster and more efficiently! I also love that Frogworks responds to every request immediately. Since we work in a fast-paced office, these both mean a lot! The Frogworks team is there to support me every step of the way.”

“In the Spring of 2019, my Non-Profit started searching for a new IT provider. Frogworks was brought to our attention by another national organization. After several conversations with Alex on the best approach to move forward, we engaged with Frogworks. It is a decision that we have not regretted since. The Frogworks team has worked with us to ensure a smooth transition, working with the former provider. Frogworks solutions set the Non-Profit up perfectly to be able to work from home in our diverse geography. We have been able to work effortlessly during this time. Frogworks has been extremely helpful and responsive to the changes we have made as our organization has made internal changes. The Frogworks team and solutions have made it possible for my Non-Profit to interact and share work with each other without fail.”

“I have been working with Frogworks for 18 years. As our office has evolved, Frogworks was there providing technology solutions that fit our business. As the practice has grown, our IT needs have changed. The most recent changes including moving to Frogworks cloud solutions, including hosted email and file sharing. During this difficult time of COVID-19, the entire staff has been able to work from home without putting themselves or our office at risk.”

“Before we became clients of Frogworks, we were not relevant with technology. We had internet speed problems, especially with Zoom. Frogworks helped us to implement current technology and we are now functioning effectively with Zoom and everyone in our office is on one platform and our office’s efficiency has increased. We have been pleased with Frogworks. They are responsive and relevant with today’s technology.”

“Cloud9 provided by Frogworks gave us access to just about all the files/information we need administratively, to operate on a day-to-day basis, without having to physically be in the office. It also showed us how we could transition other physical “in office” functions to electronic files, which adds to efficiency. When COVID hit, had we not been on Cloud9, we would have lacked the ability to quickly/easily allow employees to work from home. I cannot imagine how stressful it would have been to get Cloud9 in place as we were trying to handle the stress of COVID turning our world upside down at the same time. Cloud9 has also shown us that working remotely could be a possibility going forward, not necessarily on a full-time basis but something to consider as an option depending on the circumstances.”

“We’ve worked with Frogworks approximately 5 years. I saved probably two-thirds for our budget. We do not get charged for every time I pick up the telephone, I don’t get charged because they have to drop by and drop something off. It’s a flat fee, and that works so much better. Their response time is amazing. I don’t have to wait until we’re open, I don’t have to wait a day – I wait an hour at most.”

“We rely on Frogworks 100% for managing the network that runs our three Surgical Centers. Frogworks designed and implemented them and has supported them flawlessly for many years. Whatever the job is, we know it will be done right the first time, and at a reasonable cost. The owner is knowledgeable, quick, and totally trustworthy.”

“Frogworks delivers friendly and dependable service. Every time we need to call them, they have been awesome to deal with and the service has been fantastic. We feel confident that we have a dependable company to call on when an issue arises!”

“Frogworks truly appreciates and understands what is needed for a business to be productive. We always appreciate and respect the level of personal and professional dialogue with the Frogworks’ staff. This provides us with a sense of trust and confidence. Their work demonstrates the highest quality and expertise, and we are confident that any computer problem (no matter how big or small) can and will be repaired.”

“Having Frogworks handling our network has allowed for me to focus my attention on the business matters at hand. I know without any doubt that if something is wrong; Frogworks will be here to fix it. If the problem is complicated, their knowledge of the inner workings of our business will aid in their suggestion for a solution. They are always looking out for our success without regard to how it will benefit him personally. A rare quality in a personal or a business relationship.”

“Frogworks are the best and always very helpful and very patient working with you on whatever task you need. Highly recommended!!!”

“I’ve been working with Frogworks for several years, and Alex and his staff are responsive to our needs, including working with our software vendors as necessary to help resolve our technical issues. When needed, the Frogworks staff have spent time on site working on hardware, and they have discussed our future needs to help us plan for what we need to consider for our networking needs as we grow.”

“Frogworks offers a total package of efficiencies and progressive IT management solutions that you should hold onto your hats if you should begin working with them in your business! You won’t be disappointed!”

“Frogworks keeps my network and computers up and running so I can focus on running my business.”

“Whenever I have a question or a need, Frogworks is quick to reply and takes the time to discuss and thoroughly explain information.  We have been with Frogworks since October 2017 and are very happy with the services received.”

“Frogworks’ customer service is over the top, very professional with the client.  Their specialist came out to the site and addressed all our needs relating to the computer issues we were experiencing.  He was very diligent, professional, answered the questions, explained to us what he was doing every step of the way, using plain English-no geek speak.  The biggest benefit I received was prompt and immediate turn-around time.”

“Frogworks are the best and always very helpful and very patient working with you on whatever task you need. Highly recommended!!!”

“I worked with Frogworks on some issues I was having with my email. Their response time was very quick. He was very knowledgeable and fixed my issue very quickly. VERY HAPPY!!!”

“Our company of 55+ users went from a "reactive" IT department to "proactive" in 48 hours after bringing these guys onboard. The cost structure is straight forward and competitive; no surprise extras or "not included". Their response time is quick and effective. Look no further.!”